Experiences that build
lasting impressions

Experiences that
build lasting
impressions

Connecting with your customers goes beyond offering functionality or aesthetics—it's about designing experiences that embody your brand promise. At De.SHA, we craft experiences that engage the entire customer, product and employee journey, driving meaningful growth for your business.

What We Do

What We Do

Customer Experience Design

Customer Experience Design

Customer Experience spans across every touchpoint where customers and brands engage, building connection, loyalty, and trust. It empowers brands to grow sustainably, future-proof their business, and stay ahead of the competition.

Customer Research

Customer Research

Discover customer pain points and needs through qualitative and quantitative data analysis seting the stage for experiences that deliver sustainable growth

CX Strategy

CX Strategy

Developing winning customer experience strategies delivering value through every customer touchpoint

CX Journey Design

CX Journey Design

Building customer jouneys that eliminate bottlenecks and enable growth.

Omnichannel Design

Omnichannel Design

Creating seamless customer experience across digital and physical channels driving engagament and building customer loyalty

Product Experience Design

Product Experience Design

From concept to launch, every decision is guided by the experience the product will deliver. This approach guarantees market fit, distinct differentiation, smooth adoption, and protection against imitation products.

Digital Design

Digital Design

Crafting a digitial presence that reflects your brand authentically merging both the physcial and online experience.

Packaging Design

Packaging Design

From materials and form to graphics and messaging, extending the product experience to the packaing establishing the brand identity and value at the first interaction.

Product Design

Product Design

From research to conceptulising and production plans, designing a product experience that helps you stand and and gives you a competitive adavantage

Portfolio Design

Portfolio Design

Aligning your line of products into a cohesive product portfolio that establishes a clear relationship between each of the product lines and the brand identity.

Category Design

Category Design

Lead with innovation, creating and developing new categories that help your product differenciate and fuel long term growth.

Employee Experience Design

Employee Experience Design

People are the greatest asset of every organization. We enhance the work experience by putting employees first—delivering value, building a strong culture, and keeping them engaged. This approach is key to attracting top talent, retaining employees, and fostering loyalty, resulting in a motivated and dedicated workforce.


Employer Brand Expression

Employer Brand Expression

Desinging your employee brand and communications helping you attract the best talent.

Employee Value Proposition

Employee Value Proposition

Defining the company ethos across roles, the impact and learnings showcasing employee value leading to higher retention.

Culture Strategy

Culture Strategy

Developing your company culture through well defined values, behaviours and principals that fosters emotional connection and builds loyalty

Employee Engagement

Employee Engagement

Crafting internal and external communications and events that create lasting connections with your employees

Make every interaction count

About

At Dē.SHA Design Lab, we partner with small and medium-sized brands to elevate customer experiences through seamless journey management. Using AI-driven tools, we craft engaging, data-backed experiences that drive scalable growth.

Copyright @ 2024 De.SHA Design Lab

Make every interaction count

About

At Dē.SHA Design Lab, we partner with small and medium-sized brands to elevate customer experiences through seamless journey management. Using AI-driven tools, we craft engaging, data-backed experiences that drive scalable growth.

Copyright @ 2024 De.SHA Design Lab

Make every interaction count

About

At Dē.SHA Design Lab, we partner with small and medium-sized brands to elevate customer experiences through seamless journey management. Using AI-driven tools, we craft engaging, data-backed experiences that drive scalable growth.

Copyright @ 2024 De.SHA Design Lab